Your custom match questions, answered.
Ordering, design, production, and delivery information in one place.
Ordering & quantities
What is the minimum order?
Minimum quantities depend on the exact match format, decoration, and packaging. Send your target quantity and preferred style so we can confirm the available minimum and any price breaks.
Can I order several designs together?
Tell us how many designs you have and the quantity needed for each. Minimums may apply to each artwork version or product configuration, so the quote should show the breakdown clearly.
What affects the price?
Format, dimensions, decoration, quantity, packaging, and the shipping destination affect the total. Custom artwork, mockups, and pre-approval revisions are free.
Can you support repeat orders?
We can help coordinate a repeat-order request using your earlier project details. Availability, pricing, color, and timing should be reconfirmed for each new order.
When do I pay?
You pay only after approving the design and confirming the order details. There are no design fees before approval. Production starts the day approval and payment are complete.
Artwork & customization
What artwork should I send?
Send your original logo file or the best version you have, together with brand colors and any required wording. We will review what is suitable for the decoration method and identify any artwork preparation needed.
Can you work with an unfinished design?
Yes. Send the logo, reference, or files you have. We prepare your artwork and a mockup for free within 24 hours, with unlimited free revisions before you approve the design.
Are artwork and mockups free?
Yes. Custom artwork and your first mockup are free and ready within 24 hours. Revisions are unlimited and free until you approve the design. You pay only after approval.
Can I choose foil or full-color printing?
Tell us which finish you prefer. Available decoration methods, printable areas, colors, and combinations are confirmed for the selected product rather than assumed from a concept photo.
Can you match my brand colors?
Share your color references and how exact the result needs to be. Stock colors, custom matching, and proofing options vary. A screen preview does not replace a physical production-color approval when one is required.
Can each item have a different name or date?
Send the personalization requirement and number of versions. Variable artwork or individual names may need a different production method, minimum, or setup; we will confirm feasibility and pricing.
Will I approve a proof?
Yes. You receive a free mockup to review before paying for production. Check spelling, logo placement, colors, dimensions, match details, and the order specifications. Request as many free revisions as needed before approval.
Production & delivery
How long will the order take?
Your free artwork and mockup are ready within 24 hours. Production starts the day design approval and payment are complete, and a standard order ships in about two weeks. Shipping transit time is additional. Faster turnaround with express shipping is available; include your in-hand date so we can confirm the schedule.
Can you help with a rush deadline?
Yes. Faster turnaround and express shipping are available. Share your required in-hand date and destination so we can confirm the available schedule and any rush or expedited-shipping charges.
Where can you ship matches?
Provide the destination country and ZIP or postal code. Matches have shipping restrictions, and eligibility, carrier method, packaging, and freight costs must be confirmed for the chosen product and route.
Can you ship to more than one address?
Share the address count and the quantity for each destination. We can check split-shipment options, packing requirements, handling, and shipping costs as part of the project.
What should I do if something arrives damaged or incorrect?
Our 100% satisfaction guarantee covers items that arrive damaged or do not match the mockup you approved. We will remake or replace the affected pieces at no cost. Contact us with your order details, photographs, and the quantity affected so we can resolve it.
Product selection
How do I choose between books, boxes, long matches, and jars?
Start with where the item will be displayed or handed out, the packaging it must fit, your artwork, and the intended use. The product pages explain what to specify for each style.
Do the concept photos show exact stock products?
They illustrate design directions and formats. Final dimensions, materials, colors, fill, decoration, safety information, and availability are confirmed in your quote and order specifications.
Can you send samples or product documentation?
Tell us which product you are considering and what you need to review. Sample availability, any charges, timing, and relevant documentation will be checked for that item.
How should the matches be used and stored?
Follow the instructions and warnings supplied with the selected product, and confirm suitability for your venue or program. Keep matches away from children and do not leave use or storage requirements to a concept photo.
Our guarantees
What does the satisfaction guarantee cover?
If your order arrives damaged or the finished items do not match the approved mockup, we will remake or replace the affected pieces at no charge. Contact us with your order details, photos, and the affected quantity.
Can I keep revising the design before I pay?
Yes. Artwork, mockups, and revisions are free until you approve the design. You pay only after approval, and production begins that day once payment is complete.
Still have a question?
Tell us what you are planning and what you need to confirm. We will help you identify the next step.
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